Positions

Research Areas research areas

Overview

  • Dr. Cinthia B. Satornino is an Associate Professor of Marketing at the University of New Hampshire, Paul College of Business and Economics, where she served as the inaugural Research Director for the UNH Sales Center and as a co-chair of the UNH Neurodiversity Center taskforce. She is currently serving as a member of the UNH Committer on Artificial Intelligence. She also serves as an Associate Editor for the Journal of Business Research and is a member of the Editorial Review Board at the Journal of Public Policy and Marketing. Cinthia was recognized as one of the Top 40 Undergraduate Business Professors by Poets & Quants.

    Cinthia’s research focuses on salesperson psychology and how social structures and technology/artificial intelligence impact performance, as well as neurodiversity in the sales and marketing context. She is the author of a forthcoming book, At the Helm: Navigating the Next Era of Sales Management. She has coauthored several publications in prestigious academic journals, including the Journal of Marketing (on dark personality traits and social networks within sales organizations), the Journal of the Academy of Marketing Science (on generative AI), Industrial Marketing Management (on AI and sustainability and salesperson disengagement), and the Journal of Business Research (on artificial intelligence and AI in peer-to-peer marketplaces), as well as the Journal of Personal Selling and Sales Management (salesperson coaching and on salesperson political skill/networks) and the Journal of Marketing Education (on sales education and on artificial intelligence in marketing education). She has a forthcoming article in the Journal of Public Policy and Marketing, where she and her coauthors provide commentary on inclusive marketplaces through the lens of neuroinclusivity and is exploring the impact of artificial intelligence through the lens of neurodiversity in the context of organizational frontlines. Her research has been cited in Forbes, Big Think, The Conversation, Psychology Today, and Fast Company, among others.

    When Cinthia isn’t immersed in research, you can usually find her with a paintbrush in her hand, courtside cheering for her favorite basketball teams, or on the trails with her husband and Moose the pup, an intrepid explorer and finder of all smelly things.
  • Selected Publications

    Academic Article

    Year Title
    2023 The perks and perils of artificial intelligence use in lateral exchange marketsJournal of Business Research.  158:113580-113580. 2023
    2023 Understanding the Performance Effects of “Dark” Salesperson Traits: Machiavellianism, Narcissism, and PsychopathyJournal of Marketing.  87:298-318. 2023
    2021 Artificial intelligence: The light and the darknessJournal of Business Research.  136:229-236. 2021
    2021 Selling your network: how political skill builds social capital and enhances salesperson performanceJournal of Personal Selling and Sales Management.  41:233-249. 2021
    2020 Whom to hire and how to coach them: a longitudinal analysis of newly hired salesperson performanceJournal of Personal Selling and Sales Management.  40:78-94. 2020
    2019 Beyond personality: an emergence view of influential consumersJournal of Consumer Marketing.  37:160-169. 2019
    2019 Puritan peers or egoistic entrepreneurs? Moral decay in lateral exchange marketsJournal of Consumer Marketing.  36:366-378. 2019
    2015 Social Networks Within Sales Organizations: Their Development and Importance for Salesperson PerformanceJournal of Marketing.  79:1-16. 2015
    2014 Sales Education EfficacyJournal of Marketing Education.  36:169-181. 2014
    2013 Multiobjective blockmodeling for social network analysis.Psychometrika.  78:498-525. 2013

    Chapter

    Year Title
    2025 Chapter 2: Evolving Sales Models 2025
    2025 Chapter 3: Understanding the Salesperson Lifecycle 2025
    2025 Chapter 4: Finding the “Right” Candidates 2025
    2025 Chapter 5: Onboarding, Training, and Coaching 2025
    2025 Chapter 6: Sales Analytics and Monitoring the Sales Process 2025
    2021 Creative Team Networks and Innovation Outcomes: The Effects of Context and Team Socio-Structural Factors in Creative Industries 2021
    2017 The Case for Adopting Blockmodeling in Human Resource Management Research: Examples in Analyzing Social Networks and HRM SystemsResearch in Personnel and Human Resources Management. 215-241. 2017
    Comprehensive Value: A Physics Based View of Sustainable Value Creation

    Conference Paper

    Year Title
    2022 Frenemy at the Gates: The Self and Peer Performance Effects of Psychopathic Network Sentinels in Sales Organizations 2022
    2022 Privacy as Privilege 2022
    2014 Cultivating Influential Consumers through Marketing Information and CommunicationsAdvances in Marketing: Transformational Marketing. 2014
    Call Me Crazy: Performance Advantages of Primary Psychopathy and Information Control in Salesperson Ego NetworksDeclined to Publish in Proceedings.
    Dynamic Motivations of Collaborative Consumption
    Reaping and Sowing: The Effects of Salesperson Networking Ability on Sales Performance Over TimeDeclined to Publish in Proceedings.
    The Bright Side of the Dark TriadDeclined to Publish in Proceedings.

    Teaching Activities

  • Marketing Taught course
  • Marketing Taught course
  • Marketing Research Taught course
  • Top/Sales Mgt in Changing Wrld Taught course
  • Marketing Research Taught course 2024
  • Marketing Research Taught course 2024
  • Top/Sales Mgt in Changing Wrld Taught course 2023
  • Marketing Taught course 2022
  • Marketing Taught course 2022
  • Topics/Sales Management Taught course 2022
  • Marketing Taught course 2021
  • Marketing Taught course 2021
  • Education And Training

  • B.Sc. Engineering./Behavioral Sciences, University of Central Florida
  • M.B.A. Marketing & Management, University of Florida
  • Ph.D. Marketing, Florida State University
  • Full Name

  • Cinthia Satornino