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Naval Research Logistics
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Publication Venue For
Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective
. 63:460-478.
2016
Bayesian analysis of queues with impatient customers: Applications to call centers
. 59:441-456.
2012
Call Center Arrival Modeling: A Bayesian State-Space Approach
. 58:28-42.
2011
Has Subject Area
Logistics & Transportation
Identity
International Standard Serial Number (issn)
0894-069X
Electronic International Standard Serial Number (eissn)
1520-6750
