Bayesian analysis of queues with impatient customers: Applications to call centers

Academic Article

Authors

  • Aktekin, Tevfik
  • Soyer, Refik

    • Status

    Publication Date

  • September 2012

    • Has Subject Area

    Published In

    Keywords

  • Bayesian inference
  • Bayesian queueing analysis
  • Markov chain Monte Carlo
  • call centers
  • impatient customers

    • Digital Object Identifier (doi)

    Start Page

  • 441

    • End Page

  • 456

    • Volume

  • 59

    • Issue

  • 6