Call Center Arrival Modeling: A Bayesian State-Space Approach

Academic Article

Authors

  • Aktekin, Tevfik
  • Soyer, Refik
  • Status

    Publication Date

  • February 2011
  • Has Subject Area

    Keywords

  • Poisson time series
  • call center
  • state space
  • Digital Object Identifier (doi)

    Start Page

  • 28
  • End Page

  • 42
  • Volume

  • 58
  • Issue

  • 1