Call Center Arrival Modeling: A Bayesian State-Space Approach

Academic Article

Authors

  • Aktekin, Tevfik
  • Soyer, Refik

    • Status

    Publication Date

  • February 2011

    • Has Subject Area

    Published In

    Keywords

  • Poisson time series
  • call center
  • state space

    • Digital Object Identifier (doi)

    Start Page

  • 28

    • End Page

  • 42

    • Volume

  • 58

    • Issue

  • 1