Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective

Academic Article

Authors

  • Aktekin, Tevfik
  • Ekin, Tahir
  • Status

    Publication Date

  • September 2016
  • Has Subject Area

    Keywords

  • Bayesian inference
  • Bayesian queuing
  • augmented probability simulation
  • call center operations
  • stochastic programming
  • Digital Object Identifier (doi)

    Start Page

  • 460
  • End Page

  • 478
  • Volume

  • 63
  • Issue

  • 6