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Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective
Academic Article
View record in Web of Science ®
Overview
Research
Identity
Additional Document Info
Overview
Authors
Aktekin, Tevfik
Ekin, Tahir
Status
published
Publication Date
September 2016
Has Subject Area
Logistics & Transportation
Published In
Naval Research Logistics
Journal
Research
Keywords
Bayesian inference
Bayesian queuing
augmented probability simulation
call center operations
stochastic programming
Identity
Digital Object Identifier (doi)
https://doi.org/10.1002/nav.21716
Additional Document Info
Start Page
460
End Page
478
Volume
63
Issue
6