Positions

Research Areas research areas

Overview

  • Valentini Kalargyrou, Ph.D. is a Fulbright scholar and Associate Professor of Hospitality Management in the Peter T. Paul College of Business and Economics at the University of New Hampshire. She had teaching appointments in the US, Austria and Singapore. Her far-reaching career of more than 30 years includes academic as well as international entrepreneurship activities. Dr. Kalargyrou served in leadership positions as an entrepreneur and was in the opening teams of integrated resorts in Las Vegas, Nevada. She has extensive industry experience in human resources and casino management; specifically in diversity and inclusion. Dr. Kalargyrou outstanding and scientifically documented work on best practices in the hospitality industry, widely published in top-tier reviewed journals, has been broadly cited. Her primary research focus is on disability issues in the workplace and service operations, with an emphasis on employers’ perspectives; the business case of employing people with disabilities and social entrepreneurship; and customer attitudes and perceptions when served by employees with disabilities.
    Dr. Kalargyrou is a member of Phi Kappa Phi, Who's Who in Business Higher Education (WWBHE), Golden Key International, and National Scholars Honor societies and several other professional organizations; i.e., the Council of Hotel, Restaurant and Institutional Education (CHRIE), the Society for Human Resources Management (SHRM) and the Seacoast Human Resources Association (SHRA). She is on the editorial board of several distinguished academic journals.

    Dr. Kalargyrou earned her B.B.A at the Athens University of Economics and Business, and her M.A. and Ph.D. from the University of Nevada, Las Vegas.

    • Selected Publications

    Academic Article

    Year Title
    2023 Managers’ attitudes toward employees with depression and organizational citizenship behaviors in the hospitality industry: assessing the mediating role of personality.  International Journal of Contemporary Hospitality Management.  35:602-629. 2023
    2021 Attitudes toward people with physical disabilities: An examination of social context, discipline, disability type, and demographics.  Journal of Vocational Rehabilitation.  54:117-133. 2021
    2021 Hiring People with Disabilities As a Csr Strategy in the Tourism Industry.  Tourism Analysis.  26:41-55. 2021
    2020 Guests' stereotyping and quality evaluations of service delivered by employees with disabilities: does service failure matter?.  Asia Pacific Journal of Tourism Research.  25:735-752. 2020
    2020 Social Entrepreneurship and Disability Inclusion in the Hospitality Industry.  International Journal of Hospitality and Tourism Administration.  21:308-334. 2020
    2019 MANAGING ENTITLED EMPLOYEES IN THE HOSPITALITY INDUSTRY: AN EXPLORATORY STUDY.  Advances in Hospitality and Leisure.  15:23-42. 2019
    2018 The impact of disability on the guests’ perceptions of service quality in the hospitality industry..  International Journal of Contemporary Hospitality Management.  30:3632-3655. 2018
    2018 Antecedents and consequences of Franchisee satisfaction in the U.S. restaurant industry.  Journal of Human Resources in Hospitality and Tourism.  17:60-79. 2018
    2017 Diversity management research in hospitality and tourism: past, present and future.  International Journal of Contemporary Hospitality Management.  29:68-114. 2017
    2015 Employers' Perspectives about Employing People with Disabilities: A Comparative Study across Industries.  Cornell Hospitality Quarterly: hospitality leadership through learning.  56:168-179. 2015
    2015 An exploratory study of child commercial sexual exploitation in the hospitality industry in the United States.  Hospitality and Society.  5:43-69. 2015
    2014 Gaining a Competitive Advantage with Disability Inclusion Initiatives.  Journal of Human Resources in Hospitality and Tourism.  13:120-145. 2014
    2014 Consumers' perspectives on service staff with disabilities in the hospitality industry.  International Journal of Contemporary Hospitality Management.  26:164-182. 2014
    2014 Disability inclusion initiative in the hospitality industry: An exploratory study of industry leaders.  Journal of Human Resources in Hospitality and Tourism.  13:430-454. 2014
    2012 Academics vs. Professional Managers when Leading Hospitality Management Education.  Journal of Hospitality and Tourism Education.  24:5-13. 2012
    2012 People with Disabilities: Employers' Perspectives on Recruitment Practices, Strategies, and Challenges in Leisure and Hospitality.  Cornell Hospitality Quarterly: hospitality leadership through learning.  53:40-52. 2012
    2012 Estimating the effect of racino restaurant sales on slot wagering volume.  International Journal of Contemporary Hospitality Management.  24:1088-1099. 2012
    2012 Leadership skills in management education.  Academy of Educational Leadership.  16:39-63. 2012
    2012 The Business Case of Employing People with Disabilities.  Journal of Tourism Research & Hospitality.  01. 2012
    2011 Administrative Challenges in Hospitality Management Education.  Journal of Hospitality and Tourism Education.  23:34-42. 2011
    2011 Identifying training challenges in the hospitality industry: An exploratory approach.  FIU Hospitality Review.  29:1-23. 2011
    2011 Wanted: training competencies for the twenty-first century.  International Journal of Contemporary Hospitality Management.  23:361-376. 2011
    2010 Five-a-Day Keeps the Doctor Away: Employee and Managerial Impressions of Implementing a Healthy Dining Option.  International Journal of Hospitality and Tourism Administration.  11:242-254. 2010
    2009 What Makes a College Administrator an Effective Leader?: An Exploratory Study.  Journal of Teaching in Travel and Tourism: the professional journal of the international society of travel and tourism educators.  9:21-36. 2009
    Social entrepreneurship and disability inclusion in the workplace.  International Journal of Hospitality and Tourism Administration.  20.
    Social entrepreneurship as a new model of inclusion for people with disabilities; Employees, co-workers and managers perspectives

    Article

    Year Title
    2018 Massachusetts Gaming Commission Licensing Decision: The Case of Wynn Resorts Boston Harbor 2018
    2018 A cross-discipline study of student attitudes towards people with disabilities 2018
    2017 People with disabilities and employment in the hospitality industry 2017
    2017 Disability Inclusion in the United States 2017
    2017 Disability inclusion in the US 2017
    2017 The Art of Research Design 2017
    2017 Effective Teaching Strategies 2017
    2017 The impact of gaming in the US 2017
    2016 Disability studies in the worplace 2016
    2016 Disability studies in the wokplace 2016
    2015 "Problem Gambling: A hidden addiction" 2015
    2015 GREEK FOOD AND CULTURE 2015
    2015 Best practices and success in inclusive employment in the hospitality sector 2015
    2014 It is not the serve but the return 2014
    2011 Walgreens pilot model of productive labor; People with disabilities 2011

    Chapter

    Year Title
    Chapter Disability and Employment in the hospitality Industry in Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry

    Conference Paper

    Year Title
    Massachusetts Gaming Commission Licensing Decision: The Case of Wynn Resorts Boston Harbor

    Teaching Activities

  • Casino Management Taught course 2022
  • Happy and Healthy at Work Taught course 2022
  • Happy and Healthy at Work Taught course 2021
  • Human Resource Management Taught course 2021
  • Casino Management Taught course 2021
  • Happy & Healthy at Work Taught course 2021
  • Happy and Healthy at Work Taught course 2021
  • International Food and Culture Taught course 2021
  • Casino Management Taught course 2020
  • Happy and Healthy at Work Taught course 2020
  • Human Resource Management Taught course 2020
  • Casino Management Taught course 2020
  • International Food and Culture Taught course 2020
  • Casino Management Taught course 2019
  • Happy & Healthy at Work Taught course 2019
  • Casino Management Taught course 2019
  • International Food and Culture Taught course 2019
  • Casino Management Taught course 2018
  • Happy & Healthy at Work Taught course 2018
  • Casino Management Taught course 2018
  • International Food and Culture Taught course 2018
  • Casino Management Taught course 2017
  • Happy & Healthy at Work Taught course 2017
  • Casino Management Taught course 2016
  • Happy & Healthy at Work Taught course 2016
  • Casino Management Taught course 2015 - 2016
  • Casino Management Taught course 2015
  • International Food and Culture Taught course 2015
  • Casino Management Taught course 2015
  • Hospitality Human Resource Mgt Taught course 2015
  • Professional Development I Taught course 2015
  • Casino Management Taught course 2014 - 2015
  • Casino Management Taught course 2014
  • Hospitality Managemt Practicum Taught course 2014
  • Casino Management Taught course 2014
  • Hospitality Human Resource Mgt Taught course 2014
  • Casino Management Taught course 2013 - 2014

    • Education And Training

  • B.B.A. Business Administration.and Accounting, University of Nevada - Las Vegas
  • B.S., Athens University of Economics and Business
  • M.Sc. Hotel Administration, University of Nevada - Las Vegas
  • Ph.D. Hospitality Administration, University of Nevada - Las Vegas

    • Full Name

  • Valentini Kalargyrou

    • Mailing Address

  • University of New Hampshire

    Hospitality Management

    10, Garrison Avenue

    Durham, NH  03824

    United States