Positions

Research Areas research areas

Overview

  • Valentini Kalargyrou, Ph.D. is a Fulbright scholar and Associate Professor of Hospitality Management in the Peter T. Paul College of Business and Economics at the University of New Hampshire. She had teaching appointments in the US, Austria and Singapore. Her far-reaching career of more than 30 years includes academic as well as international entrepreneurship activities. Dr. Kalargyrou served in leadership positions as an entrepreneur and was in the opening teams of integrated resorts in Las Vegas, Nevada. She has extensive industry experience in human resources and casino management; specifically in diversity and inclusion. Dr. Kalargyrou outstanding and scientifically documented work on best practices in the hospitality industry, widely published in top-tier reviewed journals, has been broadly cited. Her primary research focus is on disability issues in the workplace and service operations, with an emphasis on employers’ perspectives; the business case of employing people with disabilities and social entrepreneurship; and customer attitudes and perceptions when served by employees with disabilities.
    Dr. Kalargyrou is a member of Phi Kappa Phi, Who's Who in Business Higher Education (WWBHE), Golden Key International, and National Scholars Honor societies and several other professional organizations; i.e., the Council of Hotel, Restaurant and Institutional Education (CHRIE), the Society for Human Resources Management (SHRM) and the Seacoast Human Resources Association (SHRA). She is on the editorial board of several distinguished academic journals.

    Dr. Kalargyrou earned her B.B.A at the Athens University of Economics and Business, and her M.A. and Ph.D. from the University of Nevada, Las Vegas.
  • Publications

    Academic Article

    Year Title
    2018 Antecedents and consequences of Franchisee satisfaction in the U.S. restaurant industryJournal of Human Resources in Hospitality and Tourism.  17:60-79. 2018
    2017 Diversity management research in hospitality and tourism: past, present and futureInternational Journal of Contemporary Hospitality Management.  29:68-114. 2017
    2015 Employers' Perspectives about Employing People with Disabilities: A Comparative Study across IndustriesCornell Hospitality Quarterly.  56:168-179. 2015
    2015 An exploratory study of child commercial sexual exploitation in the hospitality industry in the United StatesHospitality and Society.  5:43-69. 2015
    2014 Gaining a Competitive Advantage with Disability Inclusion InitiativesJournal of Human Resources in Hospitality and Tourism.  13:120-145. 2014
    2014 Consumers' perspectives on service staff with disabilities in the hospitality industryInternational Journal of Contemporary Hospitality Management.  26:164-182. 2014
    2014 Disability inclusion initiative in the hospitality industry: An exploratory study of industry leadersJournal of Human Resources in Hospitality and Tourism.  13:430-454. 2014
    2012 Academics vs. Professional Managers when Leading Hospitality Management EducationJournal of Hospitality and Tourism Education.  24:5-13. 2012
    2012 People with Disabilities: Employers' Perspectives on Recruitment Practices, Strategies, and Challenges in Leisure and HospitalityCornell Hospitality Quarterly.  53:40-52. 2012
    2012 Estimating the effect of racino restaurant sales on slot wagering volumeInternational Journal of Contemporary Hospitality Management.  24:1088-1099. 2012
    2012 Leadership skills in management educationAcademy of Educational Leadership.  16:39-63. 2012
    2012 The Business Case of Employing People with DisabilitiesJournal of Tourism Research & Hospitality.  01. 2012
    2011 Administrative Challenges in Hospitality Management EducationJournal of Hospitality and Tourism Education.  23:34-42. 2011
    2011 Identifying training challenges in the hospitality industry: An exploratory approachFIU Hospitality Review.  29:1-23. 2011
    2011 Wanted: training competencies for the twenty-first centuryInternational Journal of Contemporary Hospitality Management.  23:361-376. 2011
    2010 Five-a-Day Keeps the Doctor Away: Employee and Managerial Impressions of Implementing a Healthy Dining OptionInternational Journal of Hospitality and Tourism Administration.  11:242-254. 2010
    2009 What Makes a College Administrator an Effective Leader?: An Exploratory StudyJournal of Teaching in Travel and Tourism.  9:21-36. 2009
    Social entrepreneurship and disability inclusion in the workplaceInternational Journal of Hospitality and Tourism Administration.  20.
    The impact of disability on the guests’ perceptions of service quality in the hospitality industry.International Journal of Contemporary Hospitality Management.  30.

    Conference Proceeding

    Year Title
    Massachusetts Gaming Commission Licensing Decision: The Case of Wynn Resorts Boston Harbor

    Teaching Activities

  • Casino Management Taught course 2018
  • Happy & Healthy at Work Taught course 2018
  • Casino Management Taught course 2018
  • International Food and Culture Taught course 2018
  • Casino Management Taught course 2017
  • Happy & Healthy at Work Taught course 2017
  • Casino Management Taught course 2016
  • Happy & Healthy at Work Taught course 2016
  • Casino Management Taught course 2015 - 2016
  • Casino Management Taught course 2015
  • International Food and Culture Taught course 2015
  • Casino Management Taught course 2015
  • Hospitality Human Resource Mgt Taught course 2015
  • Professional Development I Taught course 2015
  • Casino Management Taught course 2014 - 2015
  • Casino Management Taught course 2014
  • Hospitality Managemt Practicum Taught course 2014
  • Casino Management Taught course 2014
  • Hospitality Human Resource Mgt Taught course 2014
  • Casino Management Taught course 2013 - 2014
  • Education And Training

  • B.B.A. Business Administration.and Accounting, University of Nevada - Las Vegas
  • B.S., Athens University of Economics and Business
  • M.Sc. Hotel Administration, University of Nevada - Las Vegas
  • Ph.D. Hospitality Administration, University of Nevada - Las Vegas
  • Full Name

  • Valentini Kalargyrou