Guests' stereotyping and quality evaluations of service delivered by employees with disabilities: does service failure matter?

Academic Article

Authors

  • Kalargyrou, Valentini
  • Trivellas, Panagiotis
  • Sigala, Marianna

    • Status

    Publication Date

  • July 2, 2020

    • Has Subject Area

    Published In

    Keywords

  • Disability
  • experimental studies
  • failure
  • hospitality
  • hotel
  • people with disabilities
  • service context
  • service encounters
  • service quality
  • stereotyping

    • Digital Object Identifier (doi)

    Start Page

  • 735

    • End Page

  • 752

    • Volume

  • 25

    • Issue

  • 7