Research Areas research areas


  • Victoria Parker joined the Peter T. Paul College in fall 2017, as Associate Dean for Graduate Education and Faculty Administration, and Associate Professor of Management. Trained in organizational behavior at Boston University, she taught graduate courses in healthcare management for over 15 years at Boston University’s School of Public Health, where she also directed the MPH program in healthcare management and the PhD program in health services research. She completed her 5-year leadership term for the Academy of Management’s Health Care Management Division in 2018, and has also served as a commissioner for the Commission on Accreditation of Healthcare Management Education (CAHME). In addition, she has served as a faculty member in Boston University Questrom School’s executive MBA program. Her research on healthcare management has been published in Health Care Management Review, Health Services Research, and numerous other journals.
  • Selected Publications

    Academic Article

    Year Title
    2021 How Should We Organize Care for Patients With Human Immunodeficiency Virus and Comorbidities? A Multisite Qualitative Study of Human Immunodeficiency Virus Care in the United States Department of Veterans AffairsMedical Care.  59:727-735. 2021
    2020 How hospitals select their patient safety priorities: An exploratory study of four Veterans Health Administration hospitals.Health Care Management Review.  45:E56-E67. 2020
    2019 Association Between Ambulatory Care Utilization and Coronary Artery Disease Outcomes by Race/Ethnicity.Journal of the American Heart Association.  8:e013372. 2019
    2019 Racial and Ethnic Differences in Healthcare Utilization among Medicare Fee-For-Service Enrollees.Journal of General Internal Medicine.  34:2697-2699. 2019
    2019 Barriers and facilitators to implementing a pragmatic trial to improve advance care planning in the nursing home setting.BMC Health Services Research.  19:527. 2019
    2019 Collaborative capacity and patient-centered care in the Veterans' Health Administration Community Living Centers.International Journal of Care Coordination.  22:90-99. 2019
    2019 Understanding Decision Making about Breast Cancer Prevention in Action: The Intersection of Perceived Risk, Perceived Control, and Social Context: NRG Oncology/NSABP DMP-1.Medical Decision Making.  39:217-227. 2019
    2019 Exploring Explanatory Models of Risk in Breast Cancer Risk Counseling Discussions: NSABP/NRG Oncology Decision-Making Project 1.Cancer Nursing.  42:3-11. 2019
    2019 Service line structure and decision-maker attention in three health systems: Implications for patient-centered care.Health Care Management Review.  44:41-56. 2019
    2019 Staff-perceived Conflict between Resident-centered Care and Quality in the Skilled Nursing Facility: Are Both Possible?Clinical Gerontologist: the journal of aging and mental health.  42:267-276. 2019
    2018 The moral discourse of HIV providers within their organizational context: An ethnographic case study.Patient Education and Counseling.  101:2226-2232. 2018
    2018 Communication between nurse care managers and patients who take opioids for chronic pain: Strategies for exploring aberrant behavior.Journal of Opioid Management: a medical journal of proper and adequate use.  14:191-202. 2018
    2018 Is Variation in Resident-Centered Care and Quality Performance Related to Health System Factors in Veterans Health Administration Nursing Homes?Inquiry.  55:46958018787031. 2018
    2018 Resident Choice: A Nursing Home Staff Perspective on Tensions and Resolutions.Geriatric Nursing.  39:271-278. 2018
    2017 Improving Adherence to Long-term Opioid Therapy Guidelines to Reduce Opioid Misuse in Primary Care: A Cluster-Randomized Clinical Trial.JAMA Internal Medicine.  177:1265-1272. 2017
    2017 Identifying barriers to culture change: A qualitative analysis of the obstacles to delivering resident-centered care.Psychological Services.  14:316-326. 2017
    2017 Social Network Structures of Breast Cancer Patients and the Contributing Role of Patient Navigators.The Oncologist.  22:918-924. 2017
    2017 Developing the Supporting Choice Observational Tool (SCOT): A Formative Assessment Tool to Assist Nursing Home Staff in Realizing Resident Choice.Research In Gerontological Nursing.  10:129-138. 2017
    2017 What Makes Patient Navigation Most Effective: Defining Useful Tasks and Networks.Journal of Health Care for the Poor and Underserved.  28:663-676. 2017
    2016 The perceived role of clinicians in pregnancy prevention among young Black women.Sexual and Reproductive HealthCare.  8:19-24. 2016
    2016 Abstract A21: Exploring the social networks of newly diagnosed breast cancer patientsCancer Epidemiology, Biomarkers and Prevention.  25:A21-A21. 2016
    2016 A Multicomponent Intervention to Improve Primary Care Provider Adherence to Chronic Opioid Therapy Guidelines and Reduce Opioid Misuse: A Cluster Randomized Controlled Trial Protocol.Journal of Substance Abuse Treatment.  60:101-109. 2016
    2015 HIV Viral Control and Comorbidity Control Are Not Highly Correlated at the Level of the HIV ClinicOpen Forum Infectious Diseases.  2:729. 2015
    2015 Advantages and Challenges: The Experience of Geriatrics Health Care Providers as Family Caregivers.Gerontologist.  55:595-604. 2015
    2015 Facilitators and barriers to the active participation of clients with serious mental illnesses in medication decision making: the perceptions of young adult clients.Journal of Behavioral Health Services and Research.  42:238-253. 2015
    2014 An assessment of patient navigator activities in breast cancer patient navigation programs using a nine-principle framework.Health Services Research.  49:1555-1577. 2014
    2014 Rehospitalization of older adults discharged to home hospice care.Journal of Palliative Medicine.  17:841-844. 2014
    2014 Patterns of task and network actions performed by navigators to facilitate cancer care.Health Care Management Review.  39:90-101. 2014
    2013 Reliability and validity of a person-centered care staff survey in veterans health administration community living centers.Gerontologist.  53:596-607. 2013
    2013 Minimizing geriatric rehospitalizations: a successful model.American Journal of Medical Quality.  28:8-15. 2013
    2013 Quality improvement for patient safety: project-level versus program-level learning.Health Care Management Review.  38:40-50. 2013
    2012 Discussions about pregnancy prevention with health care clinicians: findings from qualitative interviews with young black women in BostonContraception.  86:310-311. 2012
    2012 Action Research Contributions At Individual, Team And National Network Levels Of Intervention.Academy of Management Proceedings.  2012:10258-10258. 2012
    2012 Patterns of Task and Network Actions Performed by Navigators to Facilitate Cancer CareAcademy of Management Proceedings.  2012:17235-17235. 2012
    2012 Comprehensive programs for preventing pressure ulcers: a review of the literature.Advances in Skin and Wound Care: the journal for wound prevention and healing.  25:167-188. 2012
    2012 Internal medicine interns' and residents' pressure ulcer prevention and assessment attitudes and abilities: results of an exploratory study .Ostomy Wound Management.  58:28-35. 2012
    2012 How do young, Black women view birth control and talk to their health care providers about family planning?Contraception.  85:320-321. 2012
    2011 Advancing coordinated care in four provincial healthcare systems: evaluating a knowledge-exchange intervention.Healthcare Policy.  7:80-94. 2011
    2011 Staff teamwork in long-term care facilities: the influence of management style, training, and feedback.Research In Gerontological Nursing.  4:135-146. 2011
    2011 Condition critical: intervening in health-care teams and working relationships: a commentary.Advances in Health Care Management.  10:267-268. 2011
    2011 Navigating patient navigation: crossing health services research and clinical boundaries.Advances in Health Care Management.  11:149-183. 2011
    2011 Nursing home culture, teamwork, and culture changeJournal of Research in Nursing.  16:37-49. 2011
    2010 Medical-legal partnerships: transforming primary care by addressing the legal needs of vulnerable populations.Health Affairs.  29:1697-1705. 2010
    2010 Factors that influence the effectiveness of child protection teams.Pediatrics.  126:94-100. 2010
    2010 Patient navigation: development of a protocol for describing what navigators do.Health Services Research.  45:514-531. 2010
    2010 Strengthening organizations to implement evidence-based clinical practices.Health Care Management Review.  35:235-245. 2010
    2008 Providing all-inclusive care for frail elderly veterans: evaluation of three models of care.Journal of the American Geriatrics Society.  56:345-353. 2008
    2007 Country of origin and racio-ethnicity: are there differences in perceived organizational cultural competency and job satisfaction among nursing assistants in long-term care?Health Care Management Review.  32:321-329. 2007
    2007 Cultural competence in nursing homes: issues and implications for education.Gerontology and Geriatrics Education.  28:37-54. 2007
    2006 Health status among 28,000 women veterans. The VA Women's Health Program Evaluation Project.Journal of General Internal Medicine.  21 Suppl 3:S40-S46. 2006
    2006 An exploration of job design in long-term care facilities and its effect on nursing employee satisfaction.Health Care Management Review.  31:137-144. 2006
    2005 The effects of changes in nursing home staffing on pressure ulcer rates.Journal of the American Medical Directors Association (JAMDA): long-term care: management, applied research and clinical issues.  6:50-53. 2005
    2004 The relationship of system-level quality improvement with quality of depression careAmerican Journal of Managed Care.  10:846-851. 2004
    2004 The relationship of system-level quality improvement with quality of depression care.American Journal of Managed Care.  10:846-851. 2004
    2004 Burden of medical illness in women with depression and posttraumatic stress disorder.Archives of Internal Medicine.  164:1306-1312. 2004
    2004 Factors associated with the successful implementation of a quality improvement project in human immunodeficiency virus ambulatory care clinics.American Journal of Medical Quality.  19:75-82. 2004
    2004 The effects of organization on medical utilization: an analysis of service line organization.Medical Care.  42:28-37. 2004
    2002 Connecting Relational Work and Workgroup Context in Caregiving OrganizationsThe Journal of Applied Behavioral Science.  38:276-297. 2002
    2001 Clinical service lines in integrated delivery systems: an initial framework and exploration.Journal of Healthcare Management.  46:261-275. 2001
    2001 Provider integration and local market conditions: a contingency theory perspective.Health Care Management Review.  26:73-79. 2001
    1999 Implementing quality improvement in hospitals: the role of leadership and culture.American Journal of Medical Quality.  14:64-69. 1999
    1993 Women mentoring women: Creating conditions for connectionBusiness Horizons.  36:42-51. 1993
    1993 THE ROLE OF WORKPLACE FLEXIBILITY IN MANAGING DIVERSITYOrganizational Dynamics.  22:5-18. 1993
    Addressing social disconnection among frequent users of community hospital emergency departments: A statewide implementation evaluationPatient Experience Journal.  7:189-199.

    Education And Training

  • A.B. Biology/Health Society, Brown University
  • D.B.A Organizational Behavior, Boston University
  • Ed.M. Education, Harvard University
  • Full Name

  • Victoria Parker