Emotional intelligence in transcendent customer experiences

Academic Article

Authors

  • Sukhu, Anupama
  • Seo, Soobin
  • Scharff, Robert
  • Kidwell, Blair
  • Status

    Publication Date

  • 2018
  • Has Subject Area

    Published In

    Keywords

  • Customer loyalty
  • Emotional intelligence
  • Service encounter
  • Transcendent customer experience
  • Willingness to pay
  • Word of mouth recommendations
  • Digital Object Identifier (doi)

    Start Page

  • 709
  • End Page

  • 720
  • Volume

  • 35
  • Issue

  • 7