Benchmarking sales staffing efficiency in dealerships using extended data envelopment analysis

Academic Article

Authors

  • Gonzalez-Padron, Tracy
  • Akdeniz Talay, Billur
  • Calantone, Roger J

    • Status

    Publication Date

  • September 2014

    • Has Subject Area

    Published In

    Keywords

  • Benchmarking
  • Data envelopment analysis
  • Efficiency
  • Sales performance
  • Sales staffing

    • Digital Object Identifier (doi)

    Start Page

  • 1904

    • End Page

  • 1911

    • Volume

  • 67

    • Issue

  • 9