A Review of:Glusker, A., Emmelhainz, C., Estrada, N., & Dyess, B. (2022). “Viewed as equals”: The impacts of library organizational cultures and management on library staff morale. Journal of Library Administration, 62(2), 153–189. https://doi.org/10.1080/01930826.2022.2026119
Objective – To explore what library organizational factors influence library staff morale.
Design – Semi-structured interview, grounded theory.
Setting – Academic libraries across the United States during the early months of the COVID-19 pandemic.
Subjects – 34 academic library staff, defined by the authors as employees whose positions do not require an MLIS degree and do not include the title “librarian”, from 23 private and public colleges and universities across 16 states, mostly representative of the West and Midwest regions.
Methods – In 2020, the authors emailed a call for study participants to library listservs and state library associations across the US, selected a convenience sample of 34 library staff from academic institutions, and conducted structured interviews by phone or by Google Meet over the course of May through June 2020. The authors note that the sample over-represents public and larger institutions in the West and Midwest regions. A student worker transcribed the audio recordings and de-identified transcripts underwent iterative, thematic coding in MAXQDA, a qualitative data analysis tool. The authors used a grounded theory approach to conduct open coding, then identified relationships between themes, and elaborated upon each theme based on its relationship to a theoretical model of morale impact avenues in library organizational structures, which was developed by one of the authors.
Main Results –The authors uncovered that most study participants (n = 21) reported having high levels of morale, a surprise to the research team who expected that participants with lower levels of morale would participate in the study. Most participants (n = 27) worked in public and larger institutions, and the majority were female (n = 24), though only 5 were Black, Indigenous, and People of Color (BIPOC). Participants mostly had MLIS degrees or other advanced degrees. The results of the study expanded beyond the original research questions to comprise a broader set of factors that impact morale levels including relationships with colleagues and direct managers, opportunities for advancement, respect, work autonomy, and funding. Respondents emphasized that staff morale was significantly impacted by their relationship with direct managers, noting that micromanagement, defensiveness, and lack of accommodations contributed to lower levels of morale and a sense of disconnection. Managers who were supportive, advocated for staff needs, and were good listeners improved morale. Relationships between staff and their librarian colleagues also impacted morale, with the librarian–staff divide and treatment of staff by librarians being major contributors to influencing morale. Additionally, staff felt that having or lacking respect from librarians and administration and having autonomy and flexibility in their work made a big impact on morale. Having opportunities to meaningfully engage, to advance in the workplace, to receive professional development funding, to participate in decision-making processes, and to feel valued by the institution contributed to higher levels of staff morale.
Conclusion – Library staff morale is impacted mostly by staff members’ sense of connection, respect, and value within the institution and among their librarian colleagues, direct managers, and library administration. Having pathways for advancement and professional development, meaningful opportunities to contribute to institutional decision-making, and autonomy over their professional and personal lives contributed to a higher sense of staff morale. The authors highlight several practical recommendations for improving staff morale including fostering a respectful environment, advocating for more flexible and better work environments, and providing opportunities for professional development and growth.
