How do domestic and international high-end hotel brands receive and manage customer feedback?

Academic Article

Authors

  • Schuckert, Markus
  • Liang, Sai
  • Law, Rob
  • Sun, Wenjun

    • Status

    Publication Date

  • January 2019

    • Has Subject Area

    Published In

    Keywords

  • Brand origin
  • E-Wom
  • Hotel branding
  • Luxury
  • Online reviews
  • Reputation management

    • Digital Object Identifier (doi)

    Start Page

  • 528

    • End Page

  • 537

    • Volume

  • 77