CAN RESPONSE MANAGEMENT BENEFIT HOTELS? EVIDENCE FROM HONG KONG HOTELS

Academic Article

Authors

  • Liu, Xianwei
  • Schuckert, Markus
  • Law, Rob

    • Status

    Publication Date

  • November 17, 2015

    • Has Subject Area

    Published In

    Keywords

  • Online ratings
  • TripAdvisor
  • cross-cultural
  • reputation management
  • response management

    • Digital Object Identifier (doi)

    Start Page

  • 1069

    • End Page

  • 1080

    • Volume

  • 32

    • Issue

  • 8