Multilevel Analysis of the Relationship Between Type of Travel, Online Ratings, and Management Response: Empirical Evidence from International Upscale Hotels

Academic Article

Authors

  • Liang, Sai
  • Schuckert, Markus
  • Law, Rob

    • Status

    Publication Date

  • 2017

    • Has Subject Area

    Published In

    Keywords

  • China
  • Customer satisfaction
  • management response
  • online reviews
  • social media

    • Digital Object Identifier (doi)

    Start Page

  • 239

    • End Page

  • 256

    • Volume

  • 34

    • Issue

  • 2