Satisfaction and positive emotions: A comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions

Academic Article

Authors

  • Sukhu, Anupama
  • Choi, Hyeyoon
  • Bujisic, Milos
  • Bilgihan, Anil
  • Status

    Publication Date

  • January 2019
  • Has Subject Area

    Keywords

  • Attitudes
  • Beliefs
  • Emotion
  • Lodging industry
  • Satisfaction
  • Servicescape
  • Word of mouth recommendations
  • Digital Object Identifier (doi)

    Start Page

  • 51
  • End Page

  • 63
  • Volume

  • 77
  • Issue

  • Int. J. Hosp. Manage. 30 2 2011