Moving beyond consumer services: Exploring the factor structure of servqual in a business product market

Conference Proceeding

Authors

  • Innis, Daniel
  • Hartman, TP
  • Status

    Publication Date

  • 1995
  • International Standard Book Number (isbn) 10

  • 0-87757-256-9
  • Start Page

  • 125
  • End Page

  • 132
  • Volume

  • 6