Moving beyond consumer services: Exploring the factor structure of servqual in a business product market

Conference Paper

Authors

  • Innis, Daniel
  • Hartman, TP

    • Status

    Publication Date

  • 1995

    • Published In

    International Standard Book Number (isbn) 10

  • 0-87757-256-9

    • Start Page

  • 125

    • End Page

  • 132

    • Volume

  • 6