Jack Sidnell, Conversation analysis: An introduction. West Sussex, UK: Wiley-Blackwell, 2010. Pp. x, 283. Pb. $34.95. - John Heritage & Steven Clayman, Talk in action: Interactions, identities, and institutions. West Sussex, UK: Wiley-Blackwell, 2010. Pp. vii, 312. Pb. $39.95.