Bayesian analysis of abandonment in call center operations

Academic Article

Authors

  • Aktekin, Tevfik
  • Soyer, Refik
  • Status

    Publication Date

  • March 2014
  • Has Subject Area

    Keywords

  • Bayesian inference
  • abandonment
  • call center
  • impatient customers
  • piecewise models
  • Digital Object Identifier (doi)

    Start Page

  • 141
  • End Page

  • 156
  • Volume

  • 30
  • Issue

  • 2