Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling

Academic Article

Authors

Status

Publication Date

  • May 1, 2014

    • Has Subject Area

    Published In

    Keywords

  • Bayesian finite mixture
  • Call center
  • Dirichlet processes
  • Queuing
  • Service modeling
  • Staffing

    • Digital Object Identifier (doi)

    Start Page

  • 709

    • End Page

  • 719

    • Volume

  • 234

    • Issue

  • 3