Understanding the psychological process underlying customer satisfaction and retention in a relational service

Academic Article

Authors

  • Guo, Lin
  • Xiao, Jing Jian
  • Tang, Chuanyi
  • Status

    Publication Date

  • November 2009
  • Has Subject Area

    Published In

    Keywords

  • Behavioral and Social Science
  • Digital Object Identifier (doi)

    Start Page

  • 1152
  • End Page

  • 1159
  • Volume

  • 62
  • Issue

  • 11