Positions

Overview

  • Clayton Barrows is Professor of Hospitality Management at the University of New Hampshire where he teaches classes in hospitality management with an emphasis on private club management. He has worked in the hospitality industry and in hospitality education in the US and Canada for over 30 years.

    He has published numerous articles in such journals as the Journal of Foodservice Business Research, Service Industries Journal and the International Journal of Contemporary Hospitality Management. Additionally, he has co-authored five books relating to the hospitality industry - most recently, Club Management: The Management of Private Membership Clubs.

    Clayton was conferred as an Honourary Fellow by the Council on Hospitality Management Education (UK) in 2016. He was also the winner of the 2008 Stevenson W. Fletcher Achievement Award from I-CHRIE. Finally, he is editor of the International Journal of Hospitality and Tourism Administration, a Taylor and Francis publication.
  • Publications

    Academic Article

    Year Title
    2017 A Review of the Club Management Literature: 2005–2014Journal of Hospitality and Leisure Marketing Journal of Hospitality Marketing and Management.  26:297-334. 2017
    2017 Human resource management responsibilities in private clubsJournal of Human Resources in Hospitality and Tourism.  16:153-170. 2017
    2016 Increasing the effectiveness of benchmarking in the restaurant industryInt. J. of Process Management and Benchmarking.  6:79-111. 2016
    2016 Increasing the effectiveness of benchmarking in the restaurant industryInt. J. of Process Management and Benchmarking.  6:79-111. 2016
    2015 The impact of demographics on the membership level of member-owned private clubsTourism Management Perspectives.  16:51-57. 2015
    2015 Developing a Mystery Shopping Measure to Operate a Sustainable Restaurant Business: The Power of Integrating with Corporate Executive Members' FeedbackSustainability.  7:12279-12294. 2015
    2013 Recommendations for the Development of a New operational classification System For The Foodservice IndustryJournal of Hospitality and Tourism Research.  37:349-376. 2013
    2010 Another Decade of Research in Club Management: A Review of the Literature in Academic Journals for the Period 1994–2005Journal of Hospitality and Leisure Marketing Journal of Hospitality Marketing and Management.  19:421-463. 2010
    2009 A Hospitality Management Education Model: Recommendations for the effective use of work-based learning in undergraduate management coursesJournal of Hospitality and Tourism Education.  21:26-33. 2009
    2009 Ruth Fertel: The First Lady of American RestaurantsJournal of Hospitality and Tourism Education.  21:48-51. 2009
    2009 Service orientation: antecedents, outcomes, and implications for hospitality research and practiceService Industries Journal.  29:1413-1435. 2009
    2005 A Profile of Norman BrinkerJournal of Hospitality and Tourism Education.  17:7-11. 2005
    2005 AN EXAMINATION OF CURRENT FOOD AND BEVERAGE TRENDS IN INDIAJournal of Services Research.  5:217-237. 2005
    2003 A Cross-Cultural Comparison of French and British Managers: An Examination of the Influence of Higher Education on Management StyleTourism and Hospitality Research.  4:228-246. 2003
    2002 “Bridging the gap” between hospitality management programmes and the private club industryInternational Journal of Contemporary Hospitality Management.  14:120-127. 2002
    2002 An Overview of the Service Component of Two-Year and Four-Year Educators in Canadian Hospitality ProgramsJournal of Hospitality and Tourism Education.  14:46-51. 2002
    2002 BrewpubsJournal of Foodservice Business Research.  5:61-78. 2002
    2000 The Role of Training in Achieving TQM in RestaurantsJournal of Quality Assurance in Hospitality and Tourism.  1:73-95. 2000
    2000 An exploratory study of food and beverage training in private clubsInternational Journal of Contemporary Hospitality Management.  12:190-197. 2000
    1994 Use of macroeconomic variables to evaluate selected hospitality stock returns in the U.S.International Journal of Hospitality Management.  13:119-128. 1994
    1993 Job Satisfaction of Hospitality EducatorsJournal of Hospitality and Tourism Research.  16:39-58. 1993
    1990 Using Focus Groups in the Marketing of Higher EducationJournal of Marketing for Higher Education.  2:59-74. 1990
    1989 Preparing Teaching Assistants in Hospitality Management ProgramsJournal of Hospitality and Tourism Research.  13:389-395. 1989

    Article

    Year Title
    2016 A Predictive Financial Model of Food and Beverage in Clubs 2016
    2014 The hospitality industry re-imagined: Rediscovering the importance of service 2014
    2013 Restaurant Classifications 2013
    2007 The role of boutique hotels in the support of heritage tourism in Montreal 2007
    2006 Current trends and management challenges 2006
    2006 Some observations on the state of hospitality and tourism education 2006
    2005 An investigation of independent hotels' rationale for outsourcing food and beverage operations 2005
    2005 An overview of quality assurance in hospitality management education programmes in Ontario 2005
    2005 Live music in restaurants in Ontario: An examination of the decision making process 2005
    2005 Current food and beverage trends in India and an assessment of potential demand for luxury food and beverage products: Implications for managers 2005
    2003 New directions in human resource management in private clubs 2003

    Book

    Year Title
    2018 Club Management The Management of Private Membership Clubs 2018
    2011 Introduction to Management in the Hospitality Industry, 10th Edition 2011
    2011 Introduction to the Hospitality Industry, 8th Edition 2011

    Teaching Activities

  • International Wine and Bev Taught course 2019
  • Private Club Management Taught course 2019
  • Hospitality and Employment Law Taught course 2018
  • International Wine and Bev Taught course 2018
  • International Wine and Bev Taught course 2018
  • Private Club Management Taught course 2018
  • Hospitality and Employment Law Taught course 2017
  • International Wine and Bev Taught course 2017
  • Private Club Management Taught course 2017
  • Hospitality and Employment Law Taught course 2016
  • Private Club Management Taught course 2016
  • Intro to the Hospitality Indus Taught course 2015
  • Independent Study Taught course 2015
  • Intro to the Hospitality Indus Taught course 2015
  • Private Club Management Taught course 2015
  • Hospitalty Ind:Hist&Lec Series Taught course 2014
  • Private Club Management Taught course 2014
  • Education And Training

  • B.S. Hotel, Restaurant and Travel Administration, University of Massachusetts - Amherst
  • Ed.D. Research and Evaluation, University of Massachusetts - Amherst
  • M.S. Hotel, Restaurant and Travel Administration, University of Massachusetts - Amherst
  • Full Name

  • Clayton Barrows