Positions

Publications

Academic Article

Year Title
2017 A Review of the Club Management Literature: 2005–2014Journal of Hospitality and Leisure Marketing Journal of Hospitality Marketing and Management.  26:297-334. 2017
2017 Human resource management responsibilities in private clubsJournal of Human Resources in Hospitality and Tourism.  16:153-170. 2017
2016 Increasing the effectiveness of benchmarking in the restaurant industryInt. J. of Process Management and Benchmarking.  6:79-111. 2016
2015 The impact of demographics on the membership level of member-owned private clubsTourism Management Perspectives.  16:51-57. 2015
2015 Developing a Mystery Shopping Measure to Operate a Sustainable Restaurant Business: The Power of Integrating with Corporate Executive Members' FeedbackSustainability.  7:12279-12294. 2015
2013 Recommendations for the Development of a New operational classification System For The Foodservice IndustryJournal of Hospitality and Tourism Research.  37:349-376. 2013
2010 Another Decade of Research in Club Management: A Review of the Literature in Academic Journals for the Period 1994–2005Journal of Hospitality and Leisure Marketing Journal of Hospitality Marketing and Management.  19:421-463. 2010
2009 A Hospitality Management Education Model: Recommendations for the effective use of work-based learning in undergraduate management coursesJournal of Hospitality and Tourism Education.  21:26-33. 2009
2009 Ruth Fertel: The First Lady of American RestaurantsJournal of Hospitality and Tourism Education.  21:48-51. 2009
2009 Service orientation: antecedents, outcomes, and implications for hospitality research and practiceService Industries Journal.  29:1413-1435. 2009
2005 A Profile of Norman BrinkerJournal of Hospitality and Tourism Education.  17:7-11. 2005
2005 AN EXAMINATION OF CURRENT FOOD AND BEVERAGE TRENDS IN INDIAJournal of Services Research.  5:217-237. 2005
2003 A Cross-Cultural Comparison of French and British Managers: An Examination of the Influence of Higher Education on Management StyleTourism and Hospitality Research.  4:228-246. 2003
2002 “Bridging the gap” between hospitality management programmes and the private club industryInternational Journal of Contemporary Hospitality Management.  14:120-127. 2002
2002 An Overview of the Service Component of Two-Year and Four-Year Educators in Canadian Hospitality ProgramsJournal of Hospitality and Tourism Education.  14:46-51. 2002
2002 BrewpubsJournal of Foodservice Business Research.  5:61-78. 2002
2000 The Role of Training in Achieving TQM in RestaurantsJournal of Quality Assurance in Hospitality and Tourism.  1:73-95. 2000
2000 An exploratory study of food and beverage training in private clubsInternational Journal of Contemporary Hospitality Management.  12:190-197. 2000
1994 Use of macroeconomic variables to evaluate selected hospitality stock returns in the U.S.International Journal of Hospitality Management.  13:119-128. 1994
1993 Job Satisfaction of Hospitality EducatorsHospitality Research Journal.  16:39-58. 1993
1990 Using Focus Groups in the Marketing of Higher EducationJournal of Marketing for Higher Education.  2:59-74. 1990
1989 Preparing Teaching Assistants in Hospitality Management ProgramsHospitality Education and Research Journal.  13:389-395. 1989

Teaching Activities

  • Hospitality and Employment Law Taught course 2018
  • International Wine and Bev Taught course 2018
  • Private Club Management Taught course 2018
  • Hospitality and Employment Law Taught course 2017
  • International Wine and Bev Taught course 2017
  • Private Club Management Taught course 2017
  • Hospitality and Employment Law Taught course 2016
  • Private Club Management Taught course 2016
  • Intro to the Hospitality Indus Taught course 2015
  • Independent Study Taught course 2015
  • Intro to the Hospitality Indus Taught course 2015
  • Private Club Management Taught course 2015
  • Hospitalty Ind:Hist&Lec Series Taught course 2014
  • Private Club Management Taught course 2014
  • Education And Training

  • B.S. Hotel, Restaurant and Travel Administration, University of Massachusetts - Amherst
  • Ed.D. Research and Evaluation, University of Massachusetts - Amherst
  • M.S. Hotel, Restaurant and Travel Administration, University of Massachusetts - Amherst
  • Full Name

  • Clayton Barrows